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Frequently

Asked
Questions
General
What is GraceMD?

GraceMD is a modern healthcare service offering personalized, on-demand care through virtual consultations, health tracking, and wellness support.

Who can use GraceMD?

GraceMD is open to everyone regardless of gender. To use GraceMD you must be:

1. 18 years old or older.
2. A resident or physically in one of the states that we provide services to.
3. A demonstrated medical need for treatment

How does it work?

GraceMD is designed to be more than just a telehealth platform while maintaining simplicity for our clients. You can start treatment in three easy steps:

1. Complete a medical intake to verify a medical need for treatment.
2. Speak with your new healthcare provider via a secure messaging platform or video appointment.
3. If deemed medically appropriate, receive your medication in the mail every 30, 60, or 90 days from a mail-order pharmacy provider (based on your provider’s decision).

Our goal is to help you establish a long-term relationship with your provider, allowing them to offer ongoing care tailored to your specific condition. With that in mind, GraceMD is designed for patients seeking continuous, comprehensive care.

Which states is GraceMD available?

We are available in all states except Alaska and Hawaii.

What if I'm having a medical emergency?

In an emergency, please call 911 immediately.

Medication & Services Questions
How do I get my medication?

We work with a third-party compounding pharmacy to process your prescription (if approved). Your medication will be mailed directly from the pharmacy to your address on file.

Do I have to pay for my medication separately?

Program costs displayed on our website include the medication costs (if approved by your provider). For your convenience, you are only billed once per-month for the total cost of the program.

What if I'm not approved for a medication?

Payment is collected upfront to secure your appointment with a provider ho can prescribe medication, as appropriate. We offer a 100% money-back guarantee for our clients who are not good candidates for their selected treatment program.

Are there any other medications GraceMD does not offer?

Though the majority of providers GraceMD works with have a diverse range of experience, due to the nature of telehealth there are some conditions and treatments we are unable to facilitate.

Please speak to a provider locally who may be able to assess your condition.

GraceMD does not offer or engage in any treatments involving:
1. Prescription Narcotics (Opiates)
2. Human Growth Hormone (gH/HGH)
3. Cannabis/Medical Marijuana/CBD, and such
4. Any ingredients that lack FDA-approval (novel peptides, nutraceuticals, etc.)

Support
How much does GraceMD Cost?

Due to the significant cost of healthcare in America, we designed all of our programs with the goal of making them as affordable as possible. Many patients save hundreds of dollars a month on the GraceMD platform.

Prices vary based on your specific program and the treatment options. All prices are displayed up-front before you receive any bills and are inclusive of all charges.

Does GraceMD require a long-term contract?

No, the prices of all of our plans are displayed prominently on our website. All you pay per month is the flat-fee (as shown). If you choose to take your order outside of our list of suggested pharmacies you may be required to pay for your medication at the pharmacy.

Can I cancel or change my subscription anytime?

You can cancel any time in vour customer account or by contacting our support team.

What if I have a question about my bill?

Please email [email protected] and we will be happy to assist you.

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